Österreichische Post AG, Wien / Austria

With Scan & Sign, Österreichische Post AG has become even faster.

Together with POS Solutions GmbH, Austrian Post has analyzed the point of sale processes and initially focused on optimizing the parcel pick-up process.

After presenting the pick-up slip (“yellow slip”) and a valid identification document (e.g. driver's license, ID card, passport, etc.), the legally required customer data is read electronically and stored until the end of the objection period in order to serve as evidence in the event of any objections. The customer then signs the collection receipt digitally.



The advantages of Scan & Sign

Thanks to the savings, the electronic solution pays for itself after just 1.5 years. Scan & Sign is already held in high esteem by both customers and employees at the Post branches.

Austrian Post is also setting new standards internationally with this process optimization.