Vienna / Austria

Automated digital onboarding for cash loans at Denzel Bank

With immediate effect, the granting of cash loans at Denzelbank will be handled completely electronically and online.

The POSportal platform handles the following process steps

- Persisting the data,

- identification and

- contract handling and digital signature.

The focus is on a good customer experience, an electronic end-to-end process and the integration of Denzelbank's backend systems (product calculator, etc.).

To ensure a good user experience, the front end was developed by the leading Austrian digital agency Kraftwerk and a Camunda business process engine was integrated to modulate the processes.

Bankhaus Denzel AG

Bankhaus Denzel Aktiengesellschaft was founded in 1991 and is wholly owned by the Denzel Group, Austria's largest multi-brand car dealer. On the face of it, the Denzel Group is associated with an automobile company rich in tradition, whose company history around founder Wolfgang Denzel goes back to 1934 and today has equity capital of more than 200 million euros.

Until recently, the general public was less aware of the fact that the name Denzel has also been firmly anchored in the Austrian banking landscape for more than 30 years. The bank's core business was initially stock financing for car dealerships.